Last updated: July 10, 2026

AlloyRow respects and values your privacy. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit alloyrow.com, browse products, submit customization details, place an order, contact us, or otherwise use our services.

By using this website or providing information to us, you agree to the handling of your information as described in this Privacy Policy.

1. Information We May Collect

Depending on how you use our website and services, we may collect the following information:

• Contact and order information: your name, email address, phone number, shipping address, billing address, and order notes.
• Account information: if you create an account, this may include your login details, order history, and account preferences.
• Customization information: photos, names, dates, text, designs, messages, images, and other personalization details that you choose to upload, enter, or submit.
• Payment-related information: your chosen payment method, payment status, transaction reference, and order amount. Complete card details and payment account credentials are generally processed directly by the relevant payment provider and are not stored by us in plain text.
• Website usage information: device type, browser type, IP address, visit time, pages viewed, interactions, and other information used to operate, secure, and improve the website.
• Communications: information you provide when contacting us by email, contact form, return request, or another support channel, together with the relevant communication history.

2. How We Use Your Information

We may use your information to:

• Process orders, confirm payment, make customized products, arrange delivery, and provide order tracking;
• Contact you about your order, customization details, stock availability, delivery, account, or after-sales service;
• Review submitted customization details so that photos, names, dates, messages, and design requests can be made into the requested product;
• Process cancellation, return, refund, exchange, and other after-sales requests;
• Prevent fraud, unauthorized transactions, malicious activity, and other risks to our website and customers;
• Improve website content, product presentation, checkout, and customer service; and
• Send order-related, product-related, or service-related communications where you have agreed or where permitted by applicable law.

3. Customization Content and Product Images

Some AlloyRow products are made from the photos, names, dates, text, designs, or other materials you submit. We use this content only as necessary to make and fulfill your customized order, confirm the design request, provide after-sales support, or perform related services.

You are responsible for ensuring that you have the right to submit and use any photos, text, designs, or other content provided to us. Submitted content must not infringe another person’s privacy, portrait rights, copyright, trademark rights, or other legal rights. We may refuse production, cancel an order, or request replacement content if submitted material violates applicable law, infringes rights, is offensive, hateful, or is clearly unsuitable for production.

When you purchase a customized product, you authorize AlloyRow to use photographs or display images of the finished product for website display, social media content, advertising, and other brand promotion. This authorization does not transfer ownership of your original photos, text, or other customization materials.

4. Payment Information

Depending on your region, device, and payment availability, the website may offer PayPal, credit or debit cards, Google Pay, Apple Pay, or other available payment methods.

Payments are processed by the relevant third-party payment provider. We receive limited transaction information needed to complete your order, such as payment status, order amount, payment method, and a transaction reference. We do not ask you to send full card numbers, payment account passwords, or verification codes by email, chat, or order notes.

5. When We Share Information

We do not sell your personal information. We may share limited information only when necessary to provide our services, meet legal obligations, or protect legitimate interests, including with:

• Payment providers to process payments, refunds, fraud checks, and transaction confirmation;
• Shipping and delivery providers to create shipping labels, arrange delivery, and provide order tracking;
• Website operations, technical support, and security providers to operate and protect the website; and
• Legal, regulatory, or law-enforcement authorities where required by law or necessary to protect AlloyRow, our customers, or the public.

These service providers may handle information only to the extent needed to provide their services.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the shopping cart working, remember preferences, protect account and checkout security, and understand basic website usage.

You may limit, delete, or refuse cookies through your browser settings. Please note that disabling some cookies may prevent the shopping cart, account login, checkout, or other website features from working properly.

7. How Long We Keep Information

We keep information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, process orders and after-sales requests, meet tax and legal obligations, resolve disputes, and maintain business records.

When information is no longer needed, we may delete, anonymize, or otherwise handle it appropriately. Custom order information may be retained for a reasonable period to verify orders and address quality concerns, replacements, refunds, or other after-sales matters.

8. Information Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, use, disclosure, alteration, or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Please protect your account password and avoid sending sensitive payment information through unsecured channels.

9. Your Choices and Requests

You may contact us to request that we:

• Access, correct, or update personal information you have provided;
• Delete an account or, where applicable, delete personal information;
• Stop marketing communications;
• Explain how your personal information is handled; or
• Address a privacy, order, or customization concern.

To protect your account and order, we may need to verify your identity before responding. Some information may need to be retained for a period of time to fulfill orders, handle after-sales service, prevent fraud, meet tax requirements, or comply with legal obligations.

10. Third-Party Links

Our website may contain links to third-party websites, payment services, shipping tracking pages, or social media platforms. These third parties have their own privacy practices and policies. AlloyRow is not responsible for their content, privacy practices, or security measures. Please review their policies before using their services.

11. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without the consent of a parent or guardian, please contact us and we will take appropriate steps after verification.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes to our website, services, business needs, or legal requirements. The updated version will be posted on this page, and the “Last updated” date will show when it was most recently revised. Please review this policy periodically when using our website.

13. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your order, please contact us at [email protected].