We accept PayPal Express, PayPal Credit, Google Pay, Apple Pay and all major credit cards.
We offer various styles of customizable products. Go to the page of any customizable item, select your preferred style and click the “Customize” button to enter the design page. Follow the on-screen prompts to upload images or input text for your personalized design. After finishing your design, add the item to cart and complete payment to finalize your custom order.
We will process your order right after payment. The exact production period depends on craftsmanship complexity and production schedule. Normally, it takes 2–5 working days before we pack and ship your finished custom item.
We craft all our Metal Jewelry from high-quality, durable materials designed for everyday wear. Our collection is primarily made from:
- Stainless Steel – Highly resistant to rust, corrosion, and tarnishing. Hypoallergenic and safe for sensitive skin.
- Tungsten Carbide —Tungsten carbide jewelry features ultra-high hardness, scratch resistance, premium weighty texture, hypoallergenic and anti-rust properties, staying glossy as new after long-term wear.
- 925 Sterling Silver – Premium silver with a brilliant shine. Tarnish-resistant with proper care.
Every piece is nickel-free, lead-free, and cadmium-free, ensuring safe wear for all skin types.
Yes. All Alloyrow Metal Jewelry is designed with sensitive skin in mind. We use only nickel-free, lead-free, and cadmium-free materials across our entire collection.
If you have known metal allergies, we recommend choosing our stainless steel pieces or silver pieces with protective plating. Leather cord options are also a great skin-friendly alternative.
No, our Metal Jewelry will not turn your skin green. We use a special process that makes them durable and long-lasting.
We have a rigorous quality control process to ensure the quality of all of our Metal Jewelry. The plating will not fade off if you take care of Metal Jewelry.
Yes, orders are divided into two categories. 1. Regular products: As long as the order has not been shipped, you can change or cancel the order within 12 hours after placing the order. 2. Customized products: You can change or cancel the order within 1 hour. After 1 hour, we will start production according to the customized specifications. Once the production process has begun, customized products cannot be returned or exchanged (if the customized product you receive has quality issues, we will process the return or exchange according to our standard return and exchange policy).
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
We provide standard shipping services to the 48 contiguous United States. Standard shipping (7-15 business days) — free for orders over $49. Shipping costs and delivery times for specific orders vary depending on the destination country and region. For details, please visit the “Shipping and Delivery” page.
Generally, you do not need to bear customs duties, import taxes, or other fees. The selling price of our products already includes U.S. customs duties and import taxes. If your state has additional tax collection regulations, such taxes shall be borne by you.
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a package tracking link. You can also track your order in the following ways:
1. Log in to your account – visit our website, log in, and go to “My Orders” to view real-time tracking information.
2. If you are not registered on our site, please click here “Order Tracking“, enter your email and order tracking number to check.
3. Contact our customer service team – if you have not received tracking information or need assistance, please send an email to [email protected] with your order number. We will reply within 24 hours.
After shipment, tracking information may take 24-48 hours to update.