Last updated: July 10, 2026
Welcome to AlloyRow. These Terms of Service (“Terms”) govern your access to alloyrow.com, your use of our website and services, and any order you place with us. By visiting our website, creating an account, submitting customization details, or purchasing a product, you agree to these Terms and to the policies referenced on our website.
AlloyRow creates personalized accessories and custom metal jewelry services. Our products are designed to turn meaningful photos, names, dates, messages, and personal details into keepsakes you can carry, gift, and remember.
1. Use of Our Website
You may use our website only for lawful personal shopping purposes. You agree not to misuse the website, interfere with its security or operation, attempt unauthorized access, submit false information, make fraudulent purchases, or use the website in a way that violates any applicable law or the rights of another person.
2. Account and Order Information
You are responsible for providing accurate, current, and complete information when you place an order or contact us, including your name, email address, billing details, shipping address, and customization information. If your shipping address or order details are incorrect, contact us as soon as possible. Once an order has entered production or has shipped, we may not be able to change it.
3. Product Information
We make reasonable efforts to display product photos, descriptions, colors, materials, sizes, pricing, and availability accurately. However, screen settings, lighting, photography, material differences, and handmade or custom production processes may cause slight variations in color, texture, placement, or final appearance. These normal variations are not considered defects.
We may update, discontinue, limit, or modify products at any time. If a listing error, pricing error, availability issue, or production issue affects an order you have placed, we may contact you to confirm the order, offer an alternative, or cancel and refund the affected item.
4. Personalized and Custom Products
Many AlloyRow products are personalized or made according to the details you provide. Before submitting a custom order, you are responsible for carefully checking all names, dates, spelling, photos, cropping, placement, colors, messages, and other customization choices.
You confirm that you own, or have permission to use, any photo, name, logo, text, design, trademark, or other material you upload or submit. You agree not to submit content that is unlawful, infringing, misleading, abusive, hateful, threatening, obscene, or otherwise harmful.
You grant AlloyRow a limited permission to use the content you submit only as needed to review, produce, fulfill, ship, and support your order, prevent fraud, and comply with legal obligations. We will not use your custom design for advertising or promotional purposes without your permission.
We may refuse or cancel a custom request if we reasonably believe the submitted content violates these Terms, infringes another person’s rights, or is unsuitable for production.
5. Orders, Changes, and Cancellations
After you place an order, we begin preparing it according to the product type and the details submitted at checkout.
For regular products, you may request a change or cancellation within 12 hours after placing the order, provided the order has not shipped.
For customized products, you may request a change or cancellation within 1 hour after placing the order. After that period, production may begin according to your submitted customization details. Once production has started, customized products generally cannot be changed, cancelled, returned, or exchanged unless there is a quality issue, production error, or another remedy required by law.
To request a change or cancellation, contact [email protected] as soon as possible and include your order number.
6. Payment
We accept payment methods displayed at checkout, which may include PayPal Express, PayPal Credit, PayPal Pay Later, Google Pay, Apple Pay, and major credit or debit cards, depending on your device, location, and eligibility.
By placing an order, you authorize us and our payment service providers to charge the selected payment method for the total amount shown at checkout, including product price, shipping, taxes, and any applicable fees.
If a payment is declined, reversed, disputed, flagged as suspicious, or otherwise cannot be verified, we may delay, suspend, or cancel the order.
7. Shipping and Delivery
Shipping time includes order processing time plus transit time. Regular products are generally prepared for shipment after the order is processed. Customized products require production before shipment, and production time may vary depending on the item and customization details.
We currently provide standard shipping services to the 48 contiguous United States. Standard shipping is usually 7-15 business days and is free for orders over $49. Shipping availability, cost, and estimated delivery time may vary by order and destination.
After your order ships, you may receive a shipping confirmation email with tracking information. Tracking updates may take 24-48 hours to appear after shipment.
You are responsible for providing a complete and deliverable shipping address. We are not responsible for delays or failed delivery caused by incorrect, incomplete, or inaccessible address information provided by the customer.
8. Customs, Taxes, and Fees
Product prices and checkout totals may include certain charges shown at the time of purchase. If additional taxes, duties, import charges, or local fees apply because of your location or applicable rules, they are your responsibility unless otherwise stated at checkout.
9. Returns, Exchanges, and Refunds
Return and exchange eligibility depends on the product type and the reason for the request. Regular products may be eligible for return under our Return Policy.
Customized products are made specifically for your order and generally cannot be returned or exchanged because of a change of mind, customer-submitted spelling error, incorrect customization details, or a request made after production has begun.
If your item arrives damaged, defective, incorrect, or materially different from the approved order because of an AlloyRow production error, contact us promptly at [email protected]. Please include your order number and clear photos of the issue so we can review and help resolve the problem.
10. Customer Support
If you have questions about an order, customization details, payment, shipping, tracking, or product quality, contact us at [email protected]. We aim to respond within 24 hours.
11. Intellectual Property
The AlloyRow website, including its text, images, graphics, product photos, logos, designs, layout, and other content, is owned by or licensed to AlloyRow and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, sell, or exploit our website content without written permission.
You retain any rights you have in the photos, text, or designs you submit for customization. However, you are responsible for making sure you have the right to use that submitted content.
12. Third-Party Services
Our website may use third-party services such as payment processors, shipping carriers, fraud-prevention tools, analytics tools, social platforms, and other service providers. These third parties may have their own terms and privacy practices. We are not responsible for third-party websites, services, or policies that we do not control.
13. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using our website or placing an order, you acknowledge that order and account information may be processed by service providers that help us operate the store, process payments, prevent fraud, produce customized products, fulfill orders, and deliver packages.
14. Disclaimer
To the fullest extent permitted by law, our website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from technical issues.
Nothing in these Terms limits any consumer rights, warranties, or remedies that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by law, AlloyRow will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your order, delayed delivery, unavailable products, or submitted customization content.
Where liability cannot be excluded, our responsibility will be limited to the amount you paid for the affected product or order, unless applicable law requires otherwise.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, website, policies, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means you accept the updated Terms.
17. Contact Us
If you have questions about these Terms or your order, contact us at [email protected].