Last updated: July 10, 2026
Thank you for shopping with AlloyRow. This Shipping Policy explains how we process, prepare, ship, and track orders placed through our website.
1. Order Processing Time
Order processing time refers to the time needed to confirm payment, review order information, prepare the product, and arrange shipment.
Regular products are usually prepared for shipment after the order has been processed. Customized products require additional production time because they are made according to the photos, text, names, dates, or other customization details submitted by the customer.
If your order includes a customized product, please carefully review all customization details before submitting the order. Once production has started, we may not be able to modify or cancel the order.
2. Custom Product Production Time
Production time for customized products may vary depending on the product type, complexity of customization, order volume, and production schedule.
If your order requires additional confirmation, such as unclear images, incomplete text, or questions about customization details, production may be delayed. We may contact you through the email address provided at checkout to confirm the required information.
3. Shipping Area
We currently provide standard shipping services to the 48 contiguous United States.
Orders outside our current shipping area may not be accepted, or may need to be cancelled and refunded if delivery cannot be completed.
4. Delivery Time
Delivery time includes order processing time plus transit time.
Standard shipping usually takes 7-15 business days. Actual delivery time may vary depending on the destination, shipping carrier, weather, holidays, peak seasons, or other factors outside our control.
Delivery estimates are provided for reference only and are not guaranteed delivery dates. We will do our best to ship orders in a timely manner, but we cannot fully control delays caused by shipping carriers.
5. Shipping Cost
Standard shipping is free for orders over $49.
For orders that do not meet the free shipping threshold, the shipping cost will be displayed at checkout before you submit the order.
Promotions, discounts, or special products may have different shipping rules. The final shipping cost shown at checkout will apply to your order.
6. Order Tracking
After your order has shipped, you may receive a shipping confirmation email with a tracking number and tracking link.
You can also track your order through the Order Tracking page in the Help section of our website. Please follow the instructions on that page and enter the required order information to check your shipment status.
Tracking information may take 24-48 hours to update after the package has been shipped. If you recently received a tracking number but do not see tracking updates yet, please check again later.
If tracking information is still unavailable after a reasonable period, please contact us at [email protected] with your order number.
7. Shipping Address
You are responsible for providing an accurate, complete, and deliverable shipping address when placing your order, including the recipient name, street address, city, state, ZIP code, and contact information.
If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet shipped, we will do our best to help update the address. Once the order has entered the shipping process or has been handed over to the carrier, we may not be able to change the shipping address.
Delays, returns, losses, or additional costs caused by an incorrect, incomplete, or undeliverable address provided by the customer may be the customer’s responsibility.
8. Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failure to receive the package, refusal of delivery, inability to contact the recipient, or any other reason not caused by AlloyRow, you will be responsible for the related loss. AlloyRow does not accept refund requests based on the reasons listed above.
9. Lost, Damaged, or Abnormal Shipments
If tracking shows that your package has been delivered but you have not received it, please first check your mailbox, front door, property office, reception desk, neighbors, or local carrier location.
If your package has not updated for an unusually long time during transit, or if your item arrives damaged during shipping, please contact us as soon as possible.
Please include your order number, tracking number, and clear photos of the damaged item and packaging if applicable. We will review the situation and assist you with a reasonable solution.
10. Combined Shipping
If the same order includes both regular products and customized products, we will usually wait until the customized products are completed before shipping the order together.
This helps keep the order together and reduces tracking confusion. Unless we notify you otherwise, orders containing customized products will be shipped based on the production completion time of the customized items.
11. Holiday and Peak Season Delays
During holidays, promotional events, peak order periods, or busy shipping seasons, processing and delivery times may be longer than usual.
If you are ordering a gift or keepsake for a specific date, we recommend placing your order early and allowing enough time for production and delivery.
12. Customs Duties, Import Taxes, and Other Fees
Our product prices include customs duties and import taxes.
If your state or region imposes any additional taxes, fees, or charges, those additional costs are your responsibility. The exact amount may depend on local rules, your shipping address, and your order details.
13. Contact Us
If you have any questions about shipping, delivery, tracking, or shipment issues, please contact us at [email protected].
Please include your order number, order email address, and a clear description of the issue. We aim to respond within 24 hours.